Pilot Series FAQs


General | Flex Series 


Will screws do I need to attach the cooling case to my mount?

You will need 4 #8-32 x1" screws and 4 #8-32 nuts


Will the Active Cooling Mount fit my iPad?

Please refer to our compatibility chart HERE

If you don't know your iPad model, please check the model number located on the back of your iPad and use our sizing chart to see if your model number is listed.

Or visit this link on the Apple Website. 

IMPORTANT NOTE: For most effective cooling, place the home button on your iPad on the same side as bottom lip of Cooling Mount. Correct iPad placement, see illustration below.


WARNING: Do not force iPad into Active Cooling Mount, this may result in damage to your iPad. Remove bumpers when using iPad Mini 1-3. Depending on the model of iPad, you may configure the ACM according to the chart below.


How do I power my Pilot Series Cooling Case?

Choose between a Micro USB power source, or AA batteries.

Does the Pilot Series Cooling Case charge my iPad™?

Unfortunately no. The iPad Cooler's main use is for mitigating overheating.

Have you tested the Pilot Series Cooling Case? 

Yes, and we found that in 100°F ambient temperature with a full solar load, X-naut mitigated over-heating of the iPad. Actual conditions may vary. Check out the testing of the cooler. Our Video

How much power does the X-naut draw?

The Active cooling mount/ iPad Mini draws 1 amps at 5 volts.

The Active cooling mount/ iPad Air draws 2 amps at 5 volts.

How many batteries does the Pilot Series Cooling Case?

Mini = 4 AA / Air = 8AA 

You also have the option to run the case off of USB Power. The Case uses a Micro-USB to USB-A.

What are the dimensions of the Pilot Series Cooling Case?

iPad Air Cooling System

Dimensions: 9.7in x 7in x 1.5in

iPad Mini Cooling System

Dimensions: 8.3in x 5.6in x 1.7in

How heavy is the Pilot Series Cooling Case?

iPad Mini Cooling System

7.8 oz

iPad Air Cooling System

10.3 oz

Will the Pilot Series Cooling Case protect my iPad from falls?

Unfortunately, no. The iPad™ Cooler's main use is for mitigating overheating. Dropping the iPad Cooler may cause damage to the iPad.

Which iPad Models are compatible with Pilot Series Cooling Case? 

Compatible with:  iPad™ Air Versions 1 | 2 iPad™, iPad™ Pro 9.7" and iPad mini™ Versions 1 | 2 | 3 | 4, iPad Pro™ 11 1st, 2nd, and 3rd Generation.