General FAQs

Pilot Series | Flex Series

How long does it take to process orders before shipping?

Allow up to 48 hours-weekends are excluded.

What is your return policy?

Every X-naut product has a 1-year warranty. We offer a 60 day money back guarantee for our products. 

To be eligible for a return, your item must be in the same condition that you received it along with the original packaging. Contact for return assistance or use the Help bubble located in the lower right hand of our website. 

Will holidays delay shipping? 

Yes, during holidays your shipment may be delayed.

Does it come in any other colors?

At this time the Active Cooling Mount is only sold in black.

Can I get an X-naut Cooling Case without the x-naut logo?

Unfortunately not at this time, but if you are interested in buying any custom X-naut products please contact and we will consider your request.

 What is a kneeboard?

When used with both the Pilot and Flex Series Cooling Cases, the kneeboard rotates 360º and mounts to your leg with a universally adjustable strap.

Is the kneeboard strap adjustable?

yes, it is via an elastic Velcro strap. One size fits all. 

Does the kneeboard work with all size cooling cases?   

Yes, the mounting bracket is the same for all series and sizes. To attach the kneeboard to the Mini please position each hole separately, using the swivel to position the holes. The patterns will not align without manual alignment for the Mini set-up.